Frequently Asked Questions
What happens during our first visit?
What is Speech Therapy?
What is Occupational Therapy?
What is Physical Therapy?
Will my insurance cover an evaluation and/or therapy?
What insurance plans do you currently accept?
We are currently in-network for Advent Health, Aetna, Aetna Better Health, Allied, BCBS, CHAMPVA, Cigna, CMS, Coventry, Health First Health Plan, Humana, Meritain, Molina, Multiplan, Simply Health, Staywell, Straight Medicaid, Sunshine, Sunshine Healthy Kids, Tricare Select and Prime, UHC, and UMR. Although we are out of network with some insurance companies at this time, you may still be eligible for coverage depending on your plan. In addition, being in-network does not always guarantee coverage for disorders that are developmental in nature. Please call the office to discuss your options.
Do I need a script from the doctor to begin?
What is a GAP exception?
You can also get a Clinical Gap Exception through your insurance if you are pursuing our clinic for a specialized intervention plan that cannot be found at another area clinic (i.e., Interactive Metronome, Feeding/Swallowing Therapy, Myofunctional Therapy).
How long will my child need therapy?
Do I need to verify my benefits with my insurance?
***If you have Aetna, UHC, BCBS or Humana, the SPEECH THERAPY billing is done through Florida Pediatric Associates, LLC (FPA). There are different rates for denials when using these insurances vs. going directly through CCAM as a private pay customer. Please inquire with the office regarding your insurance questions. You may need to obtain a referral that contains a medical necessity from your child’s pediatrician to aid in coverage for services. Please call the office to inquire about your specific questions. It is best to be informed before a service is rendered!
We strive to make sure we stay on schedule and that all appointments start on time. Should you arrive late for an appointment we will gladly see you, but the appointment will still end at the scheduled time. This is only fair to the family scheduled after you.
Even our hard-working staff takes an occasional vacation or gets sick (hopefully not at the same time). When a therapist is gone we try to reschedule with another one of our great therapists. Working with someone else can be very beneficial for the patient.
Oops! I forgot to call –
We kindly ask that you call as soon as possible if you cannot make a scheduled appointment. When allowed by the insurance company, we will charge $50 for a no-show appointment or a late cancellation.
We’re reasonable people and we have kids of our own so we understand that unexpected things happen. If you can’t make an appointment please call us by 7:30am on the day of your appointment to avoid fees associated with your cancellation. Please see the cancellation/attendance policy for more details.
All co-payments are due at the time of service. We will file insurance claims on your behalf and do everything we can to be paid by your insurance company; however, you are ultimately responsible for service not paid by your insurance company. Please talk to our Billing Manager if you have any questions regarding insurance payment issues.
Private Pay Packages
We offer several financial packages to make therapy affordable if your insurance does not cover therapy services for any reason. Please inquire with the office staff regarding options for you and your family.
Lutz, FL 33558
Wesley Chapel, FL 33544
By Appointment Only
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